Fidelio Cruise Software GMBH

T +49 40 39807-0

info@fcruise.com

www.fcruise.com

IT systems for effective passenger and crew handling supported by 24/7 real-time network

Antonius Heuer
President
Fidelio Cruise Software GmbH

Since its foundation in 1995, Fidelio Cruise Software GmbH has built up a worldwide client base in the cruise industry through its continuous innovation in the design, installation and support of IT systems which ensure effective passenger and crew handling and optimise inventory control.

It has built up a wealth of knowledge and expertise and its latest break-through is an add-on to its powerful Fleet Management System (FMS) called the Crew Management System (CMS).

Based on already-proven crew handling software developed by the company, this supports numerous aspects of the overall shoreside and shipboard crew human resource operation with significant benefits for cruise line productivity.

The system addresses all aspects of crew management, tracking recruitment, terminations and re-employment, promotions and demotions, appraisals and disciplinaries, personal data and occupational position and movement history.

Fidelio has also developed a range of modules (which can be fully integrated with customers’ existing systems) to enhance the functionality of its existing products:

• FC Ship’s Property Management System (SPMS) - for comprehensive passenger, crew and visitor handling.
• FMS - fleetwide activity monitoring from a cruise line’s headquarters.
• FC Materials Manager System (MMS) - centralised purchasing control.
  Meal Count System - designed to raise galley and restaurant efficiency, improve service levels and reduce waste.
• Micros Integrated Point of Sale (POS) System (Fidelio Cruise Software GmbH is a subsidiary of MICROS Systems Inc, the world’s leading developer of enterprise applications, exclusively serving the hospitality and speciality retail industries).

With offices in Hamburg, Fort Lauderdale and Kuala Lumpur, Fidelio Cruise has software systems aboard more than 200 ships managed by 40 cruise lines. These are supported 24/7 by Fidelio’s global real-time network.